Refund & Cancellation Policy

Last updated: 2026-09-09

What you are buying

Sorvel does not sell subscriptions. A purchase is a one-time credit pack: a fixed number of credits spent on AI generations. Credits are added to your account the moment the payment completes, they never expire, and nothing renews automatically.

Refunds

• Unspent credits: request a refund within 7 days of purchase and the unspent credits of that pack are refunded. If part of the pack was spent, the unspent part is refunded pro rata to the purchase price.
• Spent credits: credits used in a generation are not refundable — the service was delivered at that moment.
• Failed generations are free: a generation that ends in an error is not charged, so there is nothing to refund.
• Our fault: a purchase that could not be used at all because of an error on our side is refunded regardless of the 7-day window.

How to request one

Email hello@sorvel.dev with your account email and the purchase date. We answer within 5 business days; approved refunds go back to the original payment method through our payment provider (Paddle) and can take 5–10 business days depending on your bank.

Cancellation

There is no subscription, so there is no renewal to cancel. You can close your account at any time from Settings; the refund rule above applies to any unspent credits at that moment.

Your statutory rights

This policy does not limit rights granted by applicable consumer law that cannot be waived by contract. The party that issues the invoice and takes the payment is Paddle.com as merchant of record; Paddle's own buyer terms also apply.